Student Success & Academic Advisor

Full Time
Toronto, ON
Posted Today
Job description

The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University with over 23,000 undergraduate and graduate students, and almost 100 programs delivered through 24 Departments, Schools and Colleges, plus the IBM Markham Learning Site. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing, teaching, research and student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that have an impact on the world.Under the direction of the Manager/Director, Student Academic Advising Services and guided by the National Academic Advising Association's (NACADA) and York University's Advising Core Competencies, the Student Success & Academic Advisor ('Advisor') empowers students and facilitates their academic, personal and professional success as they transition in, through and out of the academic program and university experience. Through this position, LA&PS will realize its vision of delivering an excellent academic advising experience at York University and beyond.The Advisor will deliver excellence in student advising and assist LA&PS and York University to achieve their student success and retention goals and their commitments to improve advising practices as outlined in York's strategic documents. The Advisor is a campus leader in student development and advising. Using developmental advising practices, the Advisor is the first point of contact for their assigned students whom they meet with one-on-one and in groups. Through their evidence-based and theoretically informed practice, the Advisor will work with the Manager/Director, Student Academic Advising Services to continuously improve, develop and implement new initiatives, programs, workshops, and tools that support holistic student development, social integration and student success. The incumbent will ensure that they are informed of services and supports around, on, and off campus. They will foster and develop strong, respectful and mutually beneficial partnerships to facilitate the seamless referrals of students between resources and support. The Advisor will also provide support to special populations of students (e.g. international students) to promote a successful transition to campus and foster positive academic and life experiences during their academic careers at York and may be responsible for supporting other operational and/or student services specialty areas (e.g. YU Start, training, enrollment). The Advisor will also support the vision, mission, values and strategic direction of the Faculty of Liberal Arts & Professional Studies and York University, and contribute to a positive, supportive and client-focused team environment of high performance, respect, trust, collaboration and continuous improvement, embraces diversity and fosters inclusion. The Student Success & Academic Advisor works in close collaboration with students, student groups, faculty and staff within the Dean's Office, academic units, colleges and across the University to provide an excellent academic advising experience for all students.

Master's degree in Education, Adult Education, Higher Education, Psychology, Student Development, Counselling, or other directly related field, or an equivalent of an Undergraduate Degree in a field as reflected above plus two years recent related experience (defined as within the last three years), or an equivalent of relevant post-secondary development and experience, such as diplomas, relevant courses, or certificates, plus related experience plus four years recent related experience (defined as within the last five years). The noted education equivalencies are in addition to the experiential requirements outlined below.

Minimum three (3) years related developmental academic advising experience including project planning and coordination, interpreting and applying complex policies and legislation, advising on a variety of matters related to academic programs, assessing student academic records, in a student service area.


Proven student-centered service delivery and commitment to service excellence.
Ability to foster and contribute to a positive, supportive, productive, respectful and inclusive team environment of high-performance, with proven teamwork and relationship building skills.
Project planning, coordination and implementation.
Demonstrated informal and collegial leadership skills.
Complex academic advising, including degree requirements, transfer credit interpretation, academic penalties and progression.
Developmental advising and strategies for improving academic performance.
Knowledge of academic programs at York including LA&PS.
Knowledge of and understanding degree requirements and academic legislation.
Effective oral communication skills to elicit, interpret and summarize information.
Data input, collection and reporting.
Effective public speaking and presentation skills.
Effective interpersonal skills.
Ability to use tact and diplomacy and discretion when dealing with others.
Ability to recognize and respect others' diversity and individual differences.
Ability to maintain confidentiality.
Demonstrated good attendance and punctuality.
Excellent attention and accuracy to detail.
Ability to exercise good judgment in analyzing and evaluating situations/circumstances and solving problems.
Time management skills (effective organizational skills to handle conflicting priorities, multi-task and meet deadlines).
Ability to work independently to identify and accomplish key objectives within an environment of high volume and frequent interruptions.
Ability to exercise initiative and work effectively as a team member to achieve and support unit/organizational goals.
Collaborative decision-making and supportive of outcomes.
Competent in on-line computerized student records system (e.g., SIS), excellent word processing, spreadsheet and written communication skills to convey complex information in writing.

Additional Notes:
Please note: This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal - YU Hire.

If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. this is referred to as the 'Posted Date' on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings. Please refer to the 'Posting Intent' on the job posting.

If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the 'Posted Date' will be given preference.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal - YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.

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