Job Description

Under the direction of the Front of House Management Team, our Hosts create a positive guest experience that begins with a proper greeting. They maintain an efficient and organized restaurant through managing guest flow, maximizing seating capacity and communicating with all employees. Hosts leave a lasting impression with all guests through their professionalism and attention to detail.

PRIMARY DUTIES & RESPONSIBILITIES

• 
  Develop a briefing sheet before each shift that will inform co-workers of shows/concerts, special events and NBs
• Possess a working knowledge of the restaurant trade area (location, surroundings, nearby attractions, directions, etc.)
• Ensure that the front entrance, host stand and surrounding areas are fully stocked and free from clutter and debris
• Effectively manage guest flow to maximize seating capacity
• Communicate with Servers, Bartenders and Managers to maintain proper guest flow throughout the restaurant
• Communicate expected restaurant volume with the BOH to ensure all necessary preparations can be made
• Accurately take reservations and modify guest status in Open Table
• Know all table numbers and maintain awareness of which servers are in each section
• Fill out detailed special request forms for birthdays, anniversaries, NBs, etc. and ensure that all co-workers are informed
• Maintain the cleanliness of the washrooms by completing checks regularly throughout shift
• Escort guests to their table, engage them in conversation and seat them accordingly
• Follow all food safety standards and systems
• Other duties as assigned or required

Qualifications

• Previous experience in a customer service position
• High attention to detail
• A Degree/ Diploma in Hospitality or in pursuit of desirable
• Ability to remain calm under pressure while working in a fast-paced environment
• Organizational skills and ability to multi-task
• Strong oral and written communication skills
• Ability to maintain a level of professional urgency and momentum
• Minimum 1 year experience in customer service, restaurant experience considered an asset

Additional Information

** We thank all applicants for their interest in Oliver & Bonacini Restaurants; however, only suitable candidates will be contacted to continue the application process. **