Position: Customer Service Representative

Type: Full Time–Permanent - Saturday-Wednesday schedule

AutoLux Ltd. o/a Rapid City Transportation has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.

Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer systems and are seeking a long-term career? We are looking for great people to join our amazing team of over 300 employees and add to our exciting environment, located in Pickering, Ontario.

Why work at RCT?

• Onboard training will take place in-person in office for roughly 8-10 weeks. We offer a flexible working from office and home opportunity once training is completed.
• Competitive hourly rate with increase after successfully completing 3-month probationary period
• Opportunity to support the vulnerable sector and make a difference in someone’s life
• Not a sales environment; we focus on call quality and accuracy
• Work in an inclusive culture, with a supportive and diverse team and have access to management who really care
• Participate in recognition programs, service awards, office events and other celebrations

Position Responsibilities:

• Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns
• Record and modify customer information within the database
• Offer support and solutions to customers in accordance with the company's customer service policies
• Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
• Other duties as requested

Position Qualifications:

• High school diploma or equivalent (GED)
• Minimum of 1-year customer service experience
• Excellent verbal and written communication skills
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
• Friendly, patient, empathetic, dependable and self-motivated
• High ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracy
• Ability to work independently and as part of a team (both in person and remotely)
• Ability to multi-task and high ability to operate in a busy environment
• Flexible to work 40 hours a week between the hours of 6:00am and 11:30pm Monday-Wednesday (morning, day and evening – 8 hour shifts available for weekdays) and 8:00am-4:30pm Saturday-Sunday.

If this sounds like you, we welcome you to apply!

Thank you for your application. Only candidates selected for interview will be contacted.

AutoLux Ltd. o/a Rapid City Transportation is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.