Front Desk Agent

Full Time
Richmond, BC
From $18 an hour
Posted 30+ days ago
Job description

The Holiday Inn Express & Suites Riverport | Richmond is seeking an experienced Full-Time Front Desk Agent to join our team.

From the moment a guest steps into our hotel, they walk into a genuinely memorable experience and you'll create the warm atmosphere to make our guests feel right at home.

As a Front Desk Agent, you'll handle payment transactions, share information on local insights and attractions, inform guests about hotel services as well as anticipate their every need in order to provide exceptional experience.


Duties include but are not limited to:

  • Be the warm welcome that kicks off a memorable hotel guest experience.
  • Acknowledge IHG Rewards members as well as returning guests.
  • Create and manage guest bookings, be confident in upselling hotel services and products, inform guests about local attractions and hotel amenities.
  • Performing bucket checks to ensure the right guest room rate, number of nights and credit card on file matches the guest(s) reservation.
  • Perform cash and credit transactions.
  • Swiftly check guests in and out; ensure IDs are checked and match reservation details and prepare room keys and process payments.
  • Stay one step ahead of our guests' needs by recording and executing on their preferences and responding to messages, requests, questions and concerns.
  • Be a trusted contact for all guests. Assist them with anything from billing issues to local knowledge, and loop in management whenever needed.
  • Stay safe by following our safety procedures. Report and record any/all incidents and wear any protective gear as required.
  • Be a brand ambassador by taking pride in your appearance.
  • Read and respond to our guest reviews! Make it personable.
  • Be aware of any events and activities taking place at the hotel or in the area.
  • Assist in the successful execution of events with management.
  • Jump into other ad-hoc duties when your colleagues need your assistance.
  • Coordinate and assist in the delivery of guest amenities as requested.
  • Reconcile reports and information for management including reservation details, commission report(s), guest issue(s), etc.


What we need from you:

  • 1-2 years hotel front desk or guest service experience is preferred.
  • Previous experience with Opera or Holiday Inn is a bonus.
  • High School Diploma, College or University Degree would be an asset.
  • Flexible to work varied shifts; days, evenings, weekends and/or holidays.
  • Must have a Class 5 Driver's License with clear driving record.
  • Strong problem solving capabilities; turn issues into opportunities so everyone leaves having had a great experience.
  • Be patient and be a strong communicator; guests and team members will come to you with concerns and compliments.
  • You are tech-savvy! Have a strong grasp of reading, writing and basic mathematics.
  • You'll need to lift, push, and pull objects up to 50 lbs (32kg). This may involve bending and kneeling.

Job Type: Full-time

Salary: From $18.00 per hour


  • Discounted or free food
  • Extended health care
  • On-site parking


  • 8 hour shift
  • Holidays
  • Monday to Friday
  • On call
  • Overtime
  • Weekend availability

Supplemental pay types:

  • Overtime pay
  • Tips

Ability to commute/relocate:

  • Richmond, BC V6W 1E7: reliably commute or plan to relocate before starting work (required)


  • Guest Services: 1 year (preferred)
  • Customer Service: 1 year (preferred)
  • Front Desk: 1 year (preferred)


  • Class 5 Driver's License (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)

Work Location: One location

Intrested in this job?

Related Jobs

All Related Listed jobs

Banff Norquay Banff, AB Today

Avalanche Technician or Forecaster position includes: Performing all Ski Patrol duties Gathering daily weather, snowpack and avalanche observations Understanding, evaluating and

Intrado Kingston, ON Today

Intrados Life & Safety group in Montreal is hiring a Database Developer to join our technology team! Intrados Life & Safety division is responsible for some critical parts of

Ausenco Vancouver, BC Today

Senior Project Accountant Vancouver, Calgary or GTA - ( AUS0006XS ) If youre like us, you dont have much time for the way things are. Ausenco is a global company

Secure Energy Edmonton, AB Today

This position is accountable for the technical support of SECUREs field personnel for business, sales support in areas of chemical selection, application, technical writing, training, internal and

Chanel Calgary, AB Today

CHANEL is currently looking for a temporary full-time Fashion Advisor for our Calgary Boutique. This is a 12-month maternity leave contract As a Fashion Advisor, your role will be to maximize

Adecco Canada Laval, QC Today

Notre client, situ Laval et spcialis dans la fabrication de produits boulanger est prsentement la recherche d'un commis aux comptes recevables. Il s'agit d'un poste temps permanent

Couche-Tard Quebec City, QC Today

1240, Rue Charles-Albanel, Qubec, Quebec G1X 4V1 Prpos(e) au service la clientle de nuit Chez Couche-Tard nous prenons cur la sant et scurit de nos employs. Nous

Simcoe Parts Service Inc. Alliston, ON Today

Become part of the Honda Logistics International Group by joining Simcoe Parts Service Inc.Starting rate of $19.11Wage progression at: 3 months to $19.21 6 months $19.36 12 months

Prep Academy Tutors Winnipeg, MB Today

Prep Academy Tutors is private *IN-HOME Tutoring in Winnipeg Manitoba. We deliver flexible and personalized tutoring programs to our students. We specialize in all subject areas and cater to students

Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years Tasks Load and unload goods Operate and drive straight or articulated trucks to