Job descriptionEquivalent Experience
Join a Top 5 Bank as a French/English Banking Advisor
Hours of Operation : 7 days a week 7am-midnight
Schedule: 8 hour rotational shifts - 5 days/week
Proactively engage with clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one (phone/email)
Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact
Everyday banking questions, account openings, help on changing passwords, charge inquiries on credit card etc.
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one team
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
Educate and assist clients with using digital capabilities
Strong French/English Bilingual Communication
Previous CALL CENTER/ Customer Service experience (bank branch, flight attendant, food + beverage- waitress/waiter etc.)
Exceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone
Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please do not hesitate to apply - we'd love to hear from you.
The Company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 844 895-8598 or email [email protected] . However, if you have questions about this position, please contact the Recruiter at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.
À propos d'Aston Carter:
Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent.
Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients.
Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.
About Aston Carter:
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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