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Job description

We seek outstanding individuals to join Loyalist College. Become a part of our diverse
environment while creating brighter futures, greater prospects and endless possibilities!

TITLE: Client Services Officer POSITION: Full-Time Support

LOCATION: Main Campus, HOURS: 35 hours/week

Belleville, ON

DEPARTMENT: Office of the Registrar COMPENSATION: $28.28

POSTING DATE: September 14, 2022 START DATE: A.S.A.P.

CLOSING DATE Open until filled COMPETITION #: SUP22-32R

Loyalist College is located on the territory of the Huron-Wendat, the Anishinaabeg, and the
Haudenosaunee people. We acknowledge our shared obligation to respect, honour, and sustain
these lands and the natural resources contained within.

Loyalist College is Ontario’s Destination College – empowering students, faculty, staff, and
partners through experiential, industry focused, cluster-based education, training, and applied
research programs. Located on more than 200 acres in the beautiful Bay of Quinte region, the
College is perfectly positioned between Toronto, Ottawa, and Montreal. Loyalist College is a
close-knit community where students and their success come first. Loyalist provides
personalized attention in small classes, rewarding field placements, and superior student
services. Its Belleville, Bancroft, and Toronto campuses and Port Hope satellite location support
programs and services for more than 6,000 full-time and 8,000 part-time students each year.

CLIENT SERVICES OFFICER
Reporting to the Manager, Office of the Registrar (R.O.), the incumbent provides timely
Welcome Desk customer service, triage, and clerical support to the R.O., including the Financial
Aid office. The incumbent will provide triage for the department and front-line support to clients
including OSAP and OCAS applications, CE registrations. Other duties will include responding
to telephone and [email protected] general inquiries.

A comprehensive knowledge of Loyalist College programs and services are critical in order to
act as a lead resource. This position will act as a key resource and has a potentially significant
impact on college retention and the student experience.

RESPONSIBILITIES:

• Provides Welcome Desk customer service for student enquiries, in person, by phone

and by email, providing information on financial aid related issues

• Responds to interdepartmental financial aid inquiries
• Processes signing sheets, ensuring required documentation is present and verifies input

to the college system; follows up with students as required to collect required information

• Assists with bursaries and awards, coordinating document verification and consents to

release

• Maintains student records and files and ensures accurate input to the college admission

portion of the student registration system

• Provides clerical support, including, but not limited to, drafting, and coordinating mass

student emails, and maintaining confidential filing systems

• Advises prospective students regarding registration processes, policies, and academic

status

• Communicates with prospective students, general public, staff and current students and

refers to appropriate information source as necessary

• Respond to electronic inquiries
• Printing and mailing student transcripts
• Processes registrations and assesses/collects appropriate student fees
• Assist students with OSAP/OCAS applications
• Assist with various retention projects, including on-campus events, and responding to

electronic inquiries

• Assists with webpage updates/changes as they pertain to the Office of the Registrar
• Acts as backup to Welcome Desk Coordinator
• Assists with training and monitoring of work study students
• Other duties as assigned
  

QUALIFICATIONS:

• A minimum two (2) year diploma or equivalent in Office Administration, Business

Administration, Public Relations, or Marketing

• Minimum of two (2) years’ practical and relevant experience in an office coordination

role, providing front-line customer service

• Excellent organizational skills to manage a large volume of information, meet deadlines,

and work well under pressure

• Excellent customer service skills /communication skills
• Excellent interpersonal skills and good judgement
• Exceptional Computer literacy including advanced spreadsheet and word processing

skills.

• Knowledge of web-based client information system and functions such as Banner or

People soft considered an asset

• Knowledge of webpage editing applications and contact management software

considered an asset

• Ability to maintain confidentiality, tact and diplomacy required
  

TO APPLY: Applications must be submitted quoting the competition #SUP22-32R in the
email subject line. Please send a covering letter and a resume in MS Word or
PDF format to:

People and Culture

E-mail: [email protected]

Posted in accordance with Article 17.1 of the Full-Time Support Staff Collective Agreement

Please note: Following an offer of employment, candidates with Canadian credentials will be required to
provide official transcripts from the granting educational institution(s); candidates with international
credentials must provide World Education Services (WES) www.wes.org/ca evaluation (at their own cost)
confirming Canadian equivalency of their credentials.

Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome
applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating
applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform
us as soon as possible by sending an email to [email protected]

We thank all applicants, however, only those selected for an interview will be contacted