Client Services Officer

Full Time
Belleville, ON
Posted Today
Job description

We seek outstanding individuals to join Loyalist College. Become a part of our diverse
environment while creating brighter futures, greater prospects and endless possibilities!


TITLE: Client Services Officer POSITION: Full-Time Support


LOCATION: Main Campus, HOURS: 35 hours/week

Belleville, ON

DEPARTMENT: Office of the Registrar COMPENSATION: $28.28

POSTING DATE: September 14, 2022 START DATE: A.S.A.P.

CLOSING DATE Open until filled COMPETITION #: SUP22-32R


Loyalist College is located on the territory of the Huron-Wendat, the Anishinaabeg, and the
Haudenosaunee people. We acknowledge our shared obligation to respect, honour, and sustain
these lands and the natural resources contained within.

Loyalist College is Ontario’s Destination College – empowering students, faculty, staff, and
partners through experiential, industry focused, cluster-based education, training, and applied
research programs. Located on more than 200 acres in the beautiful Bay of Quinte region, the
College is perfectly positioned between Toronto, Ottawa, and Montreal. Loyalist College is a
close-knit community where students and their success come first. Loyalist provides
personalized attention in small classes, rewarding field placements, and superior student
services. Its Belleville, Bancroft, and Toronto campuses and Port Hope satellite location support
programs and services for more than 6,000 full-time and 8,000 part-time students each year.

CLIENT SERVICES OFFICER
Reporting to the Manager, Office of the Registrar (R.O.), the incumbent provides timely
Welcome Desk customer service, triage, and clerical support to the R.O., including the Financial
Aid office. The incumbent will provide triage for the department and front-line support to clients
including OSAP and OCAS applications, CE registrations. Other duties will include responding
to telephone and [email protected] general inquiries.

A comprehensive knowledge of Loyalist College programs and services are critical in order to
act as a lead resource. This position will act as a key resource and has a potentially significant
impact on college retention and the student experience.




RESPONSIBILITIES:

  • Provides Welcome Desk customer service for student enquiries, in person, by phone
and by email, providing information on financial aid related issues
  • Responds to interdepartmental financial aid inquiries
  • Processes signing sheets, ensuring required documentation is present and verifies input
to the college system; follows up with students as required to collect required information
  • Assists with bursaries and awards, coordinating document verification and consents to
release
  • Maintains student records and files and ensures accurate input to the college admission
portion of the student registration system
  • Provides clerical support, including, but not limited to, drafting, and coordinating mass
student emails, and maintaining confidential filing systems
  • Advises prospective students regarding registration processes, policies, and academic
status
  • Communicates with prospective students, general public, staff and current students and
refers to appropriate information source as necessary
  • Respond to electronic inquiries
  • Printing and mailing student transcripts
  • Processes registrations and assesses/collects appropriate student fees
  • Assist students with OSAP/OCAS applications
  • Assist with various retention projects, including on-campus events, and responding to
electronic inquiries
  • Assists with webpage updates/changes as they pertain to the Office of the Registrar
  • Acts as backup to Welcome Desk Coordinator
  • Assists with training and monitoring of work study students
  • Other duties as assigned


QUALIFICATIONS:

  • A minimum two (2) year diploma or equivalent in Office Administration, Business
Administration, Public Relations, or Marketing
  • Minimum of two (2) years’ practical and relevant experience in an office coordination
role, providing front-line customer service
  • Excellent organizational skills to manage a large volume of information, meet deadlines,
and work well under pressure
  • Excellent customer service skills /communication skills
  • Excellent interpersonal skills and good judgement
  • Exceptional Computer literacy including advanced spreadsheet and word processing
skills.
  • Knowledge of web-based client information system and functions such as Banner or
People soft considered an asset
  • Knowledge of webpage editing applications and contact management software
considered an asset
  • Ability to maintain confidentiality, tact and diplomacy required


TO APPLY: Applications must be submitted quoting the competition #SUP22-32R in the
email subject line. Please send a covering letter and a resume in MS Word or
PDF format to:


People and Culture

E-mail: [email protected]

Posted in accordance with Article 17.1 of the Full-Time Support Staff Collective Agreement

Please note: Following an offer of employment, candidates with Canadian credentials will be required to
provide official transcripts from the granting educational institution(s); candidates with international
credentials must provide World Education Services (WES) www.wes.org/ca evaluation (at their own cost)
confirming Canadian equivalency of their credentials.

Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome
applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating
applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform
us as soon as possible by sending an email to [email protected]


We thank all applicants, however, only those selected for an interview will be contacted

Intrested in this job?


Related Jobs

All Related Listed jobs

IO Solutions Contact Center Montréal, QC 30+ days ago

Option to physically work on-site available from our contact center located in Ctes-des-Neiges, Montreal (Qc)100% reimbursement of public transportation costs

Portofino Bakery Victoria, BC Today

Who We Are: We believe people should never settle for boring baked goods, ever.We are Portofino Bakery, one of British Columbias fastest-growing bakeries, serving an increasing network of local

Karic Sales Ltd Bathurst Area, NB Today

Account Sales ManagerPurpose of this jobThe Account Sales Manager (ASM) function is to manage Red Bull, Jack Links, BioSteel and JUUL product sales and placement at large & small format off

Loblaw Companies Limited Brampton, ON Today

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague. Location: 1 Presidents

Goudreau Personnel by Swinton Ltd. is looking to secure a Plant Controller for one of our valued customers: PLANT CONTROLLERLOCATION: Windsor, ONCOMPENSATION: $95-115K + (negotiable for the right

State Street Toronto, ON Today

Who we are looking for The Application Development/Maintenance position will serve as a hands-on software development position and will be responsible for writing code primarily in JAVA, ASP and

Loyalist College Belleville, ON Today

We seek outstanding individuals to join Loyalist College. Become a part of our diverse environment while creating brighter futures, greater prospects and endless possibilities!

Intact Montréal, QC Today

Who needs insurance? Everybody. That keeps us busy. Very busy. At the Intact Lab, we use machine learning, data science, software engineering, AI, agility, UX and design thinking to transform the

Triple Eight Transport Inc. Abbotsford, BC Today

Education: Secondary (high) school graduation certificate Experience: 1 year to less than 2 years Tasks Interpret welding process specifications Operate manual or semi-automatic, fully

Canavion Global Corporation Remote From $18 an hour 30+ days ago

This Office Assistant position is perfect for individuals seeking long term permanent employment. Be self confident with excellent communication and networking