Client Services Representative, WAVE CLINICS

Full Time
Toronto, ON
Posted Today
Job description

Land Acknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.

What responsibilities will you have in this role?

  • Oversees client reception desk by answering phone calls and responding to client and student inquiries.
  • Provides support to students regarding use of client scheduling system.
  • Oversees student voicemails (i.e., cleans up voice mails at the end of the academic year) and reassigns to new students).
  • Explains, guides and monitors students who are on placement or client services rotation on processes and procedures.
  • Enters new client information into client scheduling system.
  • Processes payments for treatment.
  • Completes insurance claims and forms as necessary.
  • Balances daily deposits.
  • Monitors assignment of clients to student.
  • Monitors inventory of dental clinic forms in reception area.
  • Submits, receives, and processes clients’ referrals, medical consultations and confidential documents to/from third parties; contacting the dental office, faxing or scanning forms.
  • Checks specific client charts in and out of the client scheduling system.
  • Reviews client e-records for accuracy of personal information (e.g., names, addresses, contact numbers) and updating as appropriate.
  • Re-files specific client records.
  • Purges and inactivates client records when required.
  • Other related duties as assigned.

What qualifications do you need for this role?

  • One-year certificate in Dental Office Administration or equivalent.
  • Minimum two years’ experience in a high-volume front-line reception within the health care field; receiving payments.
  • Must demonstrate knowledge of current dental terminology.
  • Knowledge of dental practice management software, records management, and the Personal Health Information Protection Act 2004; understanding of Dental program needs/student requirements an asset.
  • Excellent problem solving, time management and organizational skills; attention to detail.
  • Proven software application skills in Microsoft Office.
  • Exceptional customer service and interpersonal skills.
  • Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions.
  • Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
  • Strong communication, collaboration, teamwork and people skills.
  • Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experiences, and styles.
  • Flexibility in adapting to change and in participating in consultative decision-making processes.

Hours of Work: Monday – Friday 10:30am to 6:00pm.

Interview process may consist of a practical skills component.


  • If employed currently or previously employed at GBC, please log into Cornerstone with your employee account.
  • Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
  • The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
  • First consideration will be provided to internal candidates in accordance with our Support Staff Collective Agreement.

Closing: December 09, 2022

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process. Candidates who require accommodation in the interview process may contact [email protected] and all information received will be addressed confidentially.

As a unionized workplace, we support our internal employees by providing first consideration to qualified applications as set out in the Collective Agreement.

For information on George Brown College, please visit our website at

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