Client Interaction Coordinator

Full Time
Toronto, ON
Posted Today
Job description
Build a meaningful career At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces. Handling attendance support calls and accurately reporting all absences using in-house applications
  • Handling Health, Safety & Risk calls and taking care of follow-up activities as required
  • Answering all incoming referral calls from clients and completing referral intake as required
  • Referring callers to other resources as appropriate
  • Completing other intake activities in between phone calls
  • Communicating with different departments within LifeWorks via phone and email
  • Working with the team to ensure that all responsibilities are completed according to service level agreements
  • Meeting established productivity objectives
  • Adhering to scheduled shift times which may include evenings, weekends and stat holidays
  • Assisting other Client Services teams as required
Handling attendance support calls and accurately reporting all absences using in-house applications
  • Handling Health, Safety & Risk calls and taking care of follow-up activities as required
  • Answering all incoming referral calls from clients and completing referral intake as required
  • Referring callers to other resources as appropriate
  • Completing other intake activities in between phone calls
  • Communicating with different departments within LifeWorks via phone and email
  • Working with the team to ensure that all responsibilities are completed according to service level agreements
  • Meeting established productivity objectives
  • Adhering to scheduled shift times which may include evenings, weekends and stat holidays
  • Assisting other Client Services teams as required
Succeeding as a Client Interaction Coordinator will require the following core qualifications and skills:

  • Bilingualism in French and English is an asset.
  • 2 years' experience in a customer service position where you gained exemplary customer service skills
  • The ability to multitask in a fast-paced environment
  • Ability to work on a team and be able to help others at a moment's notice
  • The ability to problem solve using your own experience and the available resources
Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises. Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected] Fulfilling work that matters LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview. At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.

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