Claims Service Representative (ECS) -Data Entry - 1 Year Contract, Hiring ASAP,

Full Time
Mississauga, ON
Posted Today
Job description
Company: ClaimsPro LP Claims Service Representative (ECS) -Data Entry - 1 Year Contract, Hiring ASAP, (Mississauga, ON) Job Description
Competencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
  • Be action/results oriented, with ability to take initiative
  • Be able to attend office in Mississauga, Monday-Friday, from 8AM-8PM (7.5. hour shifts will be scheduled within this time frame)
  • Possess strong written and verbal communication skills
  • Have mature and friendly disposition in dealing with pressures at work
  • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
  • Have intermediate computer skills and ability to learn new computer system
  • Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
  • Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
  • Able to work in fast paced, evolving environment

Responsibilities
  • Data entry and manually updating files is the main responsibility
  • Intake, setup and triage claims via email, fax, web submission, and telephone
  • Ensure claims are setup up accurately as per account instructions
  • Ensure claims are fully assigned within target timeframe
  • Update Insurer Email
  • Data entry. Accurately enter data into system in a timely manner.
  • Contact Insurer's to clarify missing information.
  • Other duties as assigned

Education, knowledge and experience required
  • Post-secondary education
  • 1+ year of previous experience in an administrative/customer service role performing data entry is preferred
  • Knowledge of insurance/service industry or related experience preferred
  • Strong computer and telephone skills with an aptitude/ability to learn
  • Effective communication skills both written and verbal

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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