Claims Service Representative (ECS) -Data Entry - 1 Year Contract, Hiring ASAP,
Full Time
Mississauga, ON
Posted Today
Job description
Company: ClaimsPro LP Claims Service Representative (ECS) -Data Entry - 1 Year Contract, Hiring ASAP, (Mississauga, ON) Job DescriptionCompetencies required to succeed
This role requires someone with high attention to details and enjoys doing things in a systematic way, while at the same time able to effectively deal with a high-pressure work environment and meeting deadlines.
He/she must:
- Be action/results oriented, with ability to take initiative
- Be able to attend office in Mississauga, Monday-Friday, from 8AM-8PM (7.5. hour shifts will be scheduled within this time frame)
- Possess strong written and verbal communication skills
- Have mature and friendly disposition in dealing with pressures at work
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Have intermediate computer skills and ability to learn new computer system
- Professional demeanor and strong customer service & interpersonal skills (pleasant and friendly mannerism; ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization;
- Excellent organizational skills / ability to prioritize / to follow instructions as well as take responsibility for their actions
- Able to work in fast paced, evolving environment
Responsibilities
- Data entry and manually updating files is the main responsibility
- Intake, setup and triage claims via email, fax, web submission, and telephone
- Ensure claims are setup up accurately as per account instructions
- Ensure claims are fully assigned within target timeframe
- Update Insurer Email
- Data entry. Accurately enter data into system in a timely manner.
- Contact Insurer's to clarify missing information.
- Other duties as assigned
Education, knowledge and experience required
- Post-secondary education
- 1+ year of previous experience in an administrative/customer service role performing data entry is preferred
- Knowledge of insurance/service industry or related experience preferred
- Strong computer and telephone skills with an aptitude/ability to learn
- Effective communication skills both written and verbal
Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process
